Conflict Options LLC | Leadership Coaching & Conflict Resolution

Teams, Leaders, and Stakeholders Turning Tension into Clarity

Leadership coaching, conflict navigation, and ombud services — helping teams, leaders, and stakeholders transform differing perspectives into The Unexpected Advantage™: clarity, trust, and momentum — from the creator of Conflict-Savvy™ conversations and the Interaction Stability System™

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Are You Wearing The Right Hats?

Or Stuck Firefighting While Your Team Struggles and Stakeholders are Dissatisfied?

At work, you might be wearing a dozen hats — HR recruiter, problem-solver, referee, custodian, and firefighter.

Somehow, those hats keep taking precedence over the ones only you can wear: company visionary, partner, parent, friend, hobbyist, and chief self-recharge officer.

The Impact:

Tension overshadows insight — important ideas go unheard, and unanswered obstacles escalate
Turnover and disruptions pull you away from work you planned to do
Overextension and loss of client trust causes opportunities, reputation, time, and money to slip through the cracks
Late nights spent firefighting and catching up after filling in drain your energy, leaving you less prepared to lead the next day and missing a family dinner or event… again

Leadership doesn’t mean you wear more hats; it means you decide which ones to wear... and which to pass on.

Here’s how I can help you stop feeling overextended ... and start cultivating clarity, trust, and adaptability.

1. Schedule a Call
Share the goals, frustrations, or team dynamics that brought you here... and explore options to ease the pressure and unlock the best your team has to offer.

2. Create a Plan
Join me in mapping out options to meet your short-term priorities and long-term goals, using subtle shifts or bold moves that help your team acknowledge perspectives, take ownership, and adapt, even in uncertainty.

3. Light the Path
Help your team gain clarity by using Conflict-Savvy™ conversations to both create shared insight and navigate challenges together, in order to strengthen collaboration and improve outcomes.

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Hi, I'm Joyce

I’m the creator of Conflict-Savvy™ conversations and the Interaction Stability System™, frameworks designed to help teams and organizations generate The Unexpected Advantage™ — the clarity, trust, and momentum that emerge when differing perspectives are heard and addressed.

My work has helped school districts, nonprofits, established manufacturers, and government agencies navigate sensitive situations and strengthen collaboration. I’ve also led a successful campaign to increase accessibility and resolved critical incidents, including a hostage situation.

My insights have been featured in Thrive Global, Medium, and Authority Magazine, as well as in a published book chapter on resilience.

Teams That Consistently Deliver

Identify and address obstacles... completing projects on schedule and on budget
Make shared decisions...improving retention, accountability, and reputation
Manage conflict productively...so you can retire the referee cap
Carry more weight… freeing you to focus on the leadership work only you can do, recharge, and show up fully for your family, team, and clients.

When your team collaborates effectively, it creates space to clarify priorities, navigate challenges more effectively, and maintain momentum — enhancing team fulfillment and personal well-being.

Take the Next Step

Conflict-Savvy™ Conversations Strengthen Organizational Resilience

Proactive relationships strengthen the entire organizational system — from leaders and teams to external stakeholders. When cultivated intentionally, they reveal better options, so teams and leaders don’t have to settle later.

Conflict-Savvy™ conversations build responsible teams that foster open communication, confident decisions, and genuine accountability—with less risk of burnout, escalation, or avoidance.

Teams spot obstacles early, adapt quickly, and implement durable decisions, freeing leaders to focus on what only they can do.

I help leaders and teams stabilize high-stakes situations and, if desired, develop skills and structures they can use themselves—both in routine operations and high-stress circumstances, lighting the path for stronger collaboration across teams and stakeholders.

Common services include:

Mediation and Facilitation
to clear the air, steady systems, maintain focus, and rebuild trust
Ombuds Work
to identify and address systemic patterns with internal and external stakeholders and inform future decisions
Leadership Coaching
to lead authentically and confidently through change and uncertainty
De-escalation Training
to keep teams engaged when faced with high emotions
Conflict-Savvy™ Capability Development
to help leaders and teams conduct conversations with skill and confidence...on their own

Which of these is right for you will depend on your immediate needs and long term goals.

You and the Work You Do Deserve the Advantage of Multi-Level Perspectives

When teams are under pressure, I’m known for impactful facilitation, effective de-escalation, and high-stakes mediation—especially when limited options, high stakes, and tight timelines make adopting a viable “Plan B” difficult.

I also offer The Unexpected Advantage™, combining this expertise with a strategic mindset and a background in performance consulting and coaching. Through proactive, perspective-driven conversations, teams uncover obstacles early, respond effectively, and make durable decisions — with more advantageous options and time to implement them successfully.