It's not often that I start out with a disclaimer, but here it is: This is not an argument for or against gun control. If you choose to comment about that, as always, keep your comments respectful.

Since the advent of texting and instant messaging, there's a lot of what I call,...

When I get on the phone with a friend whom I haven't talked with in a while, we rarely finish a story or discussion without having taken a few "detours." It's almost like word association, where a word or name comes up and the other person immediately cuts in, interrupts, with a story.

That's...

Have you seen our latest course, How to Lead Effective and Engaging Meetings? If you have, you'll probably recognize the first element - purpose. And you may remember the tools we talked about to help with it. So, today I want to explore a couple different styles of motivation, because motivation...

I wonder how many people have referred to family arguments as WWIII. It's about as common as saying something is, "cute as a button."

Now, you and I both know that most buttons are not cute. But in a way, WWIII has been started at the dinner table, especially at holidays. Family is a large part...

Looking at videos of people dealing with effects of hurricanes and earthquakes, one thing stands out...People going to great lengths to help people and animals. Something about natural disasters sets us up to reach out.

These are urgent situations, so the mind doesn't have time to figure out a...

People love texting and live chat. Neither are likely to be involved in the legal field, but that technology still has an influence on client expectation. It's sped up the pace of service and communication in other industries. And even though on one level clients understand that the same will not...

Since the deadly protest rally in Charlottesville, people have been referring to people who have supremacist ideology as "white supremacists" or "neo-nazi's." But labels, those or otherwise, run a dangerous risk of backfiring.

When we label someone, it becomes their identity. The only thing people...

Attorneys are in the business of representing clients. They serve. They're not the boss; they're partners. Nonverbal and verbal communication must match that status.

Sitting in his office, I wasn't there as a consultant or coach; I was there as a client. I'd heard good things about him. People...

Currently, 12 republican members of the Senate are meeting behind closed doors, drafting their version of the health care bill. This issue affects the public health and U.S. labor and economy massively, yet it doesn't even have the benefit of hearings in the Health, Education, Labor, and Pensions...

A colleague and I were talking about collaboration today. It all started when I said there are 3 essential elements for conversations, especially conversations involving conflict: listening, relating, and collaborating. She doesn't believe that collaboration is always involved though; she thinks...

...Communication. We've all had clients who are reluctant to move forward with something. For example, sometimes clients are reluctant to move forward with mediation, not wanting to face the opposing party. That can bring up a lot of emotions, so they may not be at their best or get the best...